Key Drivers of Project Success: Agile Mindset, Customer Centricity, and Corporate Social Responsibility
(FUSE-SPS- PDU 307)
This 6-PDU course (FUSE-SPS_PDU 307) will include knowledge checks at the end of each section/module, featuring multiple-choice questions, matching exercises, and short scenario-based questions to reinforce understanding and assess application of key concepts.
Talent Triangle Breakdown
Business Acumen: 2
Ways of Working: 2
Power Skills: 2
Individal Course Price
USD $59
Bundled Price for 60 PDUs
USD $399
PDUs
6
Course Duration
6 hours
Associate Certifications
PMP, PMI-ACP, CAPM, PMI-CP
Course Description
In today’s rapidly evolving business environment, successful project delivery requires more than meeting scope, time, and cost constraints. It demands a mindset shift, a customer-first approach, and a commitment to social and environmental responsibility. This course explores three strategic success factors that are reshaping modern project management: Agile mindset, customer centricity, and corporate social responsibility (CSR).
Through real-world examples, frameworks, and reflective exercises, participants will learn how adopting an Agile mindset enhances adaptability and continuous value delivery, how customer centricity improves stakeholder alignment and product relevance, and how CSR expands the impact of project work beyond immediate business goals. Whether managing internal initiatives or large-scale transformations, this course will empower professionals to lead projects that are not only effective—but meaningful and sustainable.
Learning Objectives
By the end of this course, particpants will be able to:
Define the Agile Mindset and Its Impact on Project Delivery
Explain how Agile values and principles promote adaptability, collaboration, and iterative value creation.
Apply Customer-Centric Thinking in Project Planning and Execution
Identify customer needs and integrate feedback mechanisms throughout the project lifecycle to improve stakeholder satisfaction and product-market fit.
Assess the Role of Corporate Social Responsibility (CSR) in Project Design
Recognize the importance of aligning projects with ethical, environmental, and social sustainability goals to support broader organizational impact.
Integrate Agile, Customer, and CSR Principles into Project Strategy
Design project approaches that combine agility, customer focus, and CSR to drive purpose-driven innovation and long-term value.
Lead Teams and Stakeholders with Vision and Purpose
Develop leadership strategies that foster team motivation, stakeholder engagement, and alignment with evolving expectations in socially conscious organizations.
What You Learn
Module 1: The Agile Mindset – Foundation for Adaptive Project Leadership
This module introduces the Agile Manifesto, key values and principles, and the mindset shift from command-and-control to adaptive leadership. Learners will examine how Agile thinking supports collaboration, customer engagement, and rapid response to change.
Module 2: Embedding Customer Centricity in Project Management
Participants will explore strategies for identifying, understanding, and engaging customers and end users. The module focuses on tools such as personas, customer journey maps, and continuous feedback loops to inform project scope and execution.
Module 3: Corporate Social Responsibility as a Strategic Project Lens
This module covers the foundations of CSR and how social, ethical, and environmental considerations can be integrated into project planning and delivery. Participants will assess real-world CSR-aligned projects and explore stakeholder value beyond profit.
Module 4: Integrating Agile, Customer, and CSR Drivers in Project Design
Learners will bring together the three drivers of project success to create a cohesive project strategy. Using templates and case scenarios, they will design initiatives that are agile, customer-focused, and socially responsible.
Module 5: Leading for Purpose – Stakeholders, Teams, and Impact
The final module emphasizes the leadership competencies needed to champion these success drivers. Participants will explore motivation, communication, transparency, and storytelling as techniques to inspire purpose-driven project execution.